Tel: +2519 31639104
An energetic, disciplined individual with a professional manner and ability to communicate effectively at all levels. Self motivated, dynamic, and articulate with a keen commercial insight and focus for achieving results. Presentable, reliable and enthusiastic with the ability to learn and pick up new skills with ease and confidence. Furthermore I enjoy being busy and having the opportunity to extend my competencies, skills and responsibilities. I have a well established track record on delivering objectives to time, quality, demonstrated by successful completion of previous projects.
BSc Honours in Computer Science including Systems Analysis & Design, Database Building, Trouble Shooting and Maintenance
User Guide preparation and process developing skills by using Netviz & Ms Visio which demonstrate my analytical and interpretive skills
Experience in project implementation/execution both small and large
Formal project management skills gained by working in transition periods, where deliverables are often required at short deadlines
In the process of getting PRINCE2 qualification (Self study)
Able to communicate and relate well to a wide range of people with a friendly approach
Excellent Networking skills by maintaining mutual relationships with clients & colleagues
Excellent team working skills, customer focussed and ability to work under pressure by prioritising workload
Organisational skills gained by organising a Career Development & Networking event and doing various voluntary work
Capable of achieving results by meeting deadlines and being proficient & thorough
Operating Systems include WinXP/2003/2000/98/95
Full knowledge of MS-Office suite 95/98/2000/XP Professional, MS Visio 2000, Windows XP, Active Directory, Remedy AR System 7.0 & Test Director
Evaluation of system competence, identifying and rectifying technical hitches and retesting fixes
Sep 17 – to date
Project Coordinator Ethiopian Center for Development Addis Ababa, Ethiopia
Preparing Project Concept Notes and Project Proposal to Various Donor Organizations.
Providing training to Community Development Workers [CDW], Volunteers and Community Committees [CC] on community safety and social accountability
Preparing and Submitting Quarterly, Semiannual and Annual Reports to Plan – International Ethiopia, and Relevant Government Bodies.
Handle Communication with the CC, Relevant Government Bodies and With Plan – International Ethiopia
Editing reports and other project proposals
Aug 12 – Nov 15 Ethiojobs Addis Ababa, Ethiopia
Advising the recruiting supporters on how to interview
Conducting interviews and assessing candidates for potential jobs
Attending meetings with the senior managers and overseeing the assistants
Writing reports to support the senior managers
Nov 09 – June 12 University College London Hospitals Euston Road, London
Medical Staffing Coordinator
Advising recruiting managers on all stages of the recruitment & selection process and ensure all recruitment documentation meets Trust policy.
Providing administrative support for all stages of the recruitment and selection process including letters, memos, emails, chasing of references and support for interviews, whilst ensuring an efficient and cost effective service.
Ensuring relevant administrative processes, especially short list and interview packs, are prepared within the required time frame.
Preparing, despatching and monitoring receipt of staff transfer forms, and monitoring all pre employment checks including work permit applications to ensure completion in a timely manner.
Ensuring that all stages of the recruitment and selection process meet the Human Resource Department standards.
Ensuring that all records are accurately and properly maintained and filed swiftly and appropriately, both manually and electronically.
Assisting in the administration of equal opportunities monitoring by collating and inputting details.
Sep 06 – Sep 09 Royal College of Surgeons Chancery Lane, London
Information & Appointments Coordinator
Managing the AAC Process and Regional Representatives Appointments
Ensure AAC and Regional Representative Guidelines are kept up to date
Overseeing the Web content for AACs, Regional Reps and Medical Staffers
Liaising with Reg Reps/Medical Staffers to achieve successful appointments
Involving in the Organisation of College Assessor/Regional Reps day
Maintaining SIMS and Access databases(entering/updating/querying records)
Organising Training days
Dec 08 – Feb 2010 Westminster City council Lisson Grove, London
Customer Service Adviser (evenings)
Providing an emergency out of hours service to Westminster City Council residents
Taking calls, logging issues on the relevant system and allocating them to the relevant department
Ensuring all issues are resolved within the set Service Level Agreement in place
Liaising with relevant department to be able to assist customers and resolve all queries
Making sure all anomalies and unresolved issues are escalated to the duty manager
June 06 – Sep 06 (Part time) EWT Perivale, London
Maintaining/updating website on weekly basis
Capturing movies, converting and encoding them prior uploading
Uploading encoded movies onto the website and edit appropriate texts
Monitoring incoming traffic and gathering info from other sources to produce a report
Market research on related products to be advertised on the website
Dec 05 – June 06 Gambling Commission Holborn, London
Licensing Operations Developer/Test Analyst
Developing the operational working processes & Producing user guides
Supporting the IT work stream by providing input/review to emerging technical design
Supporting the IT work stream in the development of business scenarios for user acceptance testing and participation in user acceptance testing.
Helpdesk support & providing IT training to a policy manager in transition project team
Apr 05 – Dec 05 Cherea & Co Perivale, London
Front Helpdesk Manager
Dealing with Helpdesk calls and managing Problems & Changes
Maintaining/Auditing Hardware & Producing/Updating user guides
System Administration & Assist in roll out duties
Following up and liase with the IT teams to resolve pending issues
Dec04 – Feb05 Ethio Comp Ethiopia
Evaluating the existing system and identifying weaknesses
Gathering information from users and identifying technical hitches
Writing reports on how the new system can improve efficiency (By stating advantages)
Advice on how the new system can be rolled out and be used parallel to the existing system for the transition period
Evaluate how user friendly is the new system and Prepare User guides
Jan01 – Sep04 Cap Gemini UK Wandsworth, London
First/Second Line Support
Helpdesk support for internal and external clients
Managing changes and resolving problems to meet client requests
Identifying and Notifying circuit errors to third party Hardware Management
Involved in Project Management duties during transition periods
Involved in Application testing duties and prepare user guides
Acting team leader for 6 months
1996–2000 South Bank University Borough, London
BSc Honours in Computer Science
1994–1996 Southwark College Bermondsey, London
Access Certificate in Mathematics and Computing
1979–1992 Lycee-Franco Ethiopian Ethiopia
General Education Certificate including Mathematics and English
My interests include keeping abreast of latest Computing and IT trends and updates, keeping up with current affairs, visiting places of interest, socialising and dancing. I also enjoy volunteering to non profit organisations and charities to help out others. Active member of EASY UK, successfully organised a Professional Career Networking & information Finding day on 17th June 2006; whereby professionals, graduates and recruitment agencies were able to Network as well as exchange information. The whole event took the form of presentations & workshops by different professionals in different fields and sessions on CV writing, interview technique & application form completion coaching.
Fluent English, French and Amharic
1. Haregewein Ashenafi – Tel:+251911219892 – Email: firstname.lastname@example.org
2. Yusuf Reja – Tel: +251911526754 – Email: Yusuf@ethiojobs.net
3. Paola Carreda – Tel: +447956362977 – Email: Paola.email@example.com
- adapt and cope with any assignment
- community committees
- demonstrable competency in strategic planning and business development and aptitude in decision-making and problem-solving.
- developing program performance monitoring plan
- French and Amharic languages
- I am proficient in computer science and have the following skills: Excellent in writing and speaking skill of English
- I have more than eighteen years of work experience in HR management
- IT support and NGO. I also have an excellent experience and knowledge in income generating activity
- organizing and providing training to program staffs
- preparing project proposal
- report writing skills
- strong interest to learn
- volunteers and program beneficiaries. And in addition to this I have an excellent interpersonal communication skills